Privacy Policy

Last updated: April 2026

1. Data Controller

The data controller for the processing of personal data is:

Casa Chiaia Suor Orsola
Via Suor Orsola, 5 – 80135 Naples (NA)
Tel: +39 338 442 1482

2. Types of data collected

The website casachiaiasuororsola.it collects the following types of data:

• Browsing data: IP address, browser type, operating system, referring URL, date and time of access. This data is collected automatically by the website's computer systems and is necessary for its correct operation.
• Data voluntarily provided by the user: name, phone number, email addresses and any other information transmitted via WhatsApp, phone or other contact channels for the purpose of requesting information or making a booking.

3. Purposes of processing

Users' personal data is processed for the following purposes:

• Responding to information requests and managing bookings;
• Complying with legal obligations (communications to public security authorities pursuant to Italian Public Security Law T.U.L.P.S.);
• Improving navigation and site functionality (anonymous access data).

4. Legal basis for processing

The processing of data is based on the following legal grounds:

• Performance of a contract (Art. 6(1)(b) GDPR): for the management of bookings and stays;
• Legal obligation (Art. 6(1)(c) GDPR): for regulatory compliance;
• Legitimate interest (Art. 6(1)(f) GDPR): for technical browsing data necessary for the operation of the website.

5. Retention of data

Personal data communicated for the management of bookings is retained for the time strictly necessary to provide the requested services and to comply with legal obligations, and in any case no longer than 10 years from the conclusion of the contractual relationship, unless different periods are provided for by law.

Browsing data is retained for the technical time necessary for the management of the website and for information security purposes.

6. Disclosure of data

Personal data is not disclosed to the general public. It may be communicated exclusively to:

• Public authorities (law enforcement, tax authorities) in cases provided for by law;
• Entities providing technical services for the operation of the website (hosting provider), to the extent strictly necessary.

Data is not transferred to third countries outside the European Union.

7. Rights of data subjects

Pursuant to Arts. 15–22 of the GDPR, the data subject has the right to:

• Access their personal data;
• Request its rectification or erasure;
• Object to processing or request its restriction;
• Request data portability (where applicable);
• Lodge a complaint with the Italian Data Protection Authority (www.garanteprivacy.it).

To exercise these rights, please contact the data controller at +39 338 442 1482 or via WhatsApp.

8. Cookies and third-party services

The website casachiaiasuororsola.it uses exclusively technical cookies strictly necessary for the functioning of the pages (e.g. browsing session management). No profiling cookies or advertising tracking tools belonging to the website are used.

The website integrates the Google Maps service, provided by Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA). Loading the maps involves the transmission of technical data (e.g. IP address) to Google's servers, which may set their own cookies. The processing of such data is governed by Google's Privacy Policy. The website has no access to or control over the data thus transmitted to Google.

For more details on the cookies used, please consult the Cookie Policy.

9. Security

The data controller adopts adequate technical and organisational measures to protect personal data from unauthorised access, loss, destruction or unlawful disclosure, in accordance with the provisions of Art. 32 GDPR.

10. Changes to this notice

The data controller reserves the right to amend this notice at any time. Changes will be published on this page with an updated revision date. We invite you to periodically consult this page.